Refund policy
Last Updated: January 11, 2026
At OASIS STORE Qatar, we curate practical, everyday essentials and smart home solutions designed to make your life simpler. We aim to deliver a smooth online shopping experience, and you may return eligible items within 7 days from receipt if they do not meet your expectations.
How to Initiate a Return
Contact our customer service team:
- Phone / WhatsApp: 77995919
- Email: oasisstore.qa@gmail.com
Please provide:
- Order number
- Items to return
- Reason for return
- Photos (if defective)
Eligibility Criteria
Items must be:
- In original condition
- Unused, unwashed
- With all tags and original packaging (if applicable)
Non-compliant items cannot be accepted.
Return Options
| Option | Details | Cost |
|---|---|---|
| Exchange | Exchange for the same product (if available) | Free (first exchange only) |
| Store Credit | Full value credit note for future purchases | Free |
| Refund | 20% deduction from original amount | Customer pays return shipping |
Refund Processing
Refunds are issued in the original purchase currency:
- Credit/Debit Card: within 10 business days after verification
- Bank Transfer: within 7 days after verification (please provide full bank details)
Exchange rate differences are not compensated.
Verification Process
All returns undergo a quality inspection. Once approved, we confirm your exchange, store credit, or refund.
Contact Information
Phone / WhatsApp: 77995919
Email: oasisstore.qa@gmail.com